Refund Policy

Last Updated: July 6, 2026

This Refund Policy explains how refunds work for Pagenflow ("we," "us," or "our") subscriptions and credit purchases. It supplements our Terms of Service and applies to all purchases made through the Service.

1. Subscription Plans

1.1 General Policy

Subscription fees are billed in advance on a monthly or annual basis and are non-refundable, except as described below or as required by applicable law.

1.2 Cancellations

• You may cancel your subscription at any time from your account or team billing settings
• Cancellation stops future billing but does not trigger a refund for the current billing period
• You retain access to paid features until the end of the billing period you've already paid for
• We do not provide prorated refunds for unused time within a billing period

1.3 First-Time Subscribers

If you are a first-time paid subscriber and are not satisfied with the Service, contact us within 7 days of your initial payment. We will review requests made in good faith on a case-by-case basis. This exception does not apply to renewals or subsequent billing cycles.

1.4 Annual Plans

Annual subscriptions are billed once per year. Refund requests for annual plans are handled on the same basis as monthly plans (see 1.1–1.3) and are not prorated for the remaining months of the term.

2. Credit Purchases

2.1 How Credits Work

Some features (such as additional usage beyond your plan's included allowance) are purchased as one-time credit packs. Purchased credits are added to your team's balance and do not expire.

2.2 Non-Refundable

Credit pack purchases are final and non-refundable once the credits have been added to your balance, except where required by law or where credits were purchased in error due to a technical fault on our end (see Section 3).

3. Billing Errors and Duplicate Charges

If you believe you were charged in error — for example, a duplicate charge, a charge after cancellation, or a payment processing fault — contact us as soon as possible. We will investigate and, where an error is confirmed, issue a full refund or credit.

4. How to Request a Refund

To request a refund or dispute a charge:

1. Email us at hello@pagenflow.com with your account email, team name, and the transaction date
2. Include a brief description of the issue
3. We aim to respond within 5 business days

Approved refunds are issued to the original payment method and may take 5–10 business days to appear, depending on your bank or card issuer.

5. Chargebacks

Please contact us before initiating a chargeback with your bank or card provider — we're able to resolve most billing issues directly and faster than a dispute process. Accounts with unresolved chargebacks may be suspended pending investigation.

6. Changes to This Policy

We may update this Refund Policy from time to time. Material changes will be reflected by an update to the "Last Updated" date above. Continued use of the Service after changes become effective constitutes acceptance of the updated policy.

7. Contact Us

Questions about this Refund Policy can be directed to:

• Email: hello@pagenflow.com
• Address: Grand-Moulin Hotel Climb, Elig-Essono, Yaoundé, Cameroon