Refund Policy
Last Updated: July 9, 2026
This Refund Policy explains how refunds work for Pagenflow ("we," "us," or "our") subscriptions and credit purchases. It supplements our Terms of Service and applies to all purchases made through the Service.
1. 14-Day Refund Guarantee
If you are not satisfied with your purchase for any reason, you may request a full refund within 14 days of the transaction date, no questions asked. This applies to all purchases made through the Service, including subscription payments (initial and renewal) and credit pack purchases.
2. Subscription Plans
2.1 Cancellations
- You may cancel your subscription at any time from your account or team billing settings
- Cancellation stops future billing
- You retain access to paid features until the end of the billing period you've already paid for
- Refund requests made within 14 days of a billing charge are honored in full per Section 1
2.2 Annual Plans
Annual subscriptions are billed once per year. Refund requests for annual plans follow the same 14-day guarantee described in Section 1.
3. Credit Purchases
3.1 How Credits Work
Some features (such as additional usage beyond your plan's included allowance) are purchased as one-time credit packs. Purchased credits are added to your team's balance and do not expire.
3.2 Refunds
Credit pack purchases are eligible for a full refund within 14 days of purchase per Section 1.
4. How to Request a Refund
To request a refund or dispute a charge:
- Email us at hello@pagenflow.com with your account email, team name, and the transaction date
- Include a brief description of the issue
- We aim to respond within 5 business days
Approved refunds are issued to the original payment method and may take 5–10 business days to appear, depending on your bank or card issuer.
5. Chargebacks
Please contact us before initiating a chargeback with your bank or card provider — we're able to resolve most billing issues directly and faster than a dispute process. Accounts with unresolved chargebacks may be suspended pending investigation.
6. Changes to This Policy
We may update this Refund Policy from time to time. Material changes will be reflected by an update to the "Last Updated" date above. Continued use of the Service after changes become effective constitutes acceptance of the updated policy.
7. Contact Us
Questions about this Refund Policy can be directed to:
- Email: hello@pagenflow.com
- Address: Grand-Moulin Hotel Climb, Elig-Essono, Yaoundé, Cameroon