A Shopify notification is just an email that Shopify sends by itself, without you touching anything. The moment a customer buys something, Shopify writes them an email that says “Thanks for your order!” — you never typed it, Shopify already had it ready. This guide shows you exactly where all of those pre-written emails live in your Settings → Notifications page, so you can find the one you want to replace.
Open Settings
In your Shopify admin, look at the bottom-left corner of the screen. Click Settings (it has a little gear icon).
Click Notifications
In the Settings menu, find and click Notifications.
Scroll to “Customer notifications”
This page lists every automatic email (and text message) Shopify can send to your customers. It's organized into small groups — order emails, shipping emails, account emails, and a few more. The full list is in the table below.
Click the one you want to change
Clicking a notification's name opens it. You'll see the current subject line and a preview of what the email looks like right now.
Choose how much you want to change
You now have two options. Customize email templates is a quick, no-code way to swap the logo and colors. Edit code, near the bottom of the page, is the one you want if you're pasting in a full Pagenflow template — it opens the raw HTML.
Every Shopify notification type, in plain English
Shopify groups its notifications by what they're about. Not every group applies to every store — you'll only see “Local pickup” ones if you offer local pickup, for example. Here's what each one means:
| Group | Notification | Sent when… |
|---|---|---|
| Orders | Order confirmation | A customer finishes checking out. |
| Orders | Order edited | You add or remove items from an order that's already placed. |
| Orders | Order canceled | You or the customer cancels an order. |
| Orders | Draft order invoice | You send a customer an invoice to pay online. |
| Shipping | Shipping confirmation | You mark an order as fulfilled and add tracking. |
| Shipping | Shipping update | The tracking status changes — out for delivery, delivered, etc. |
| Local pickup | Ready for pickup | An order is ready to be picked up in-store. |
| Local pickup | Picked up | The customer has collected their order. |
| Local delivery | Out for delivery / Delivered | A locally-delivered order is on its way, or has arrived. |
| Refunds | Refund processed | You issue a full or partial refund. |
| Gift cards | New gift card / Gift card receipt | A gift card is created, or sent to its recipient. |
| Account | Customer account welcome | A customer creates an account, or you invite them to. |
| Account | Reset password | A customer asks to reset their password. |
For Shopify's own reference, see their Setting up customer notifications help page.
Found the notification you want to change? The next guide walks through pasting your Pagenflow template into it.